Jorge Cano

Keen.io

Solutions Architect • Oct 2018 — Present

Building strong relationships with our customers through technical consulting
Liason between Sales, Engineering, Product, Customer Success
Pre-Sales, Post-Sales, Design, and Delivery of Elegant Solutions

• SME when recommending best practices and providing use case expertise to solve customers needs and goals
• Converting Functional Requirements to Technical Architecture, Design, Throughput, and addressing System Wide Concerns
• Designing and Developing applications that utilize Keen and extend to other Cloud based services namely AWS and GCP
• Data Modeling, NoSQL, JSON, AWS, API and SDKs in Python/Node.js/Ruby/cURL

SparkCognition

Customer Support Engineer • Feb 2018 — Oct 2018

Technical Support Lead, Integrations, Process Management, Zendesk Operations Admin

• Scripting in Python, Bash, Ruby, and Javascript
• Version Control and Deployments via Git, BitBucket, Google Cloud Platform
• Zendesk Reporting KPIs and Satisfaction, Project Management and Collaboration
• Support and Enablement, Integrations with Zendesk, Salesforce, RingCentral, Slack
• Building and Maintaining our Knowledge Base, Support Center, Product Content and Videos

Dropoff

Sales Operations Analyst • Jun 2017 — Jan 2018

Sales Operations CRM Efficiencies and Workflows
Lead Generation, Data Cleansing, Data Processing
Email Content Manager, Automation and A/B Testing

• Email Automation via HubSpot, MailShake
• Webscraping, Lead Generation and Data Transformation
• Reporting, Sales Forecasting, and Database Management

OutboundEngine

Customer Success Manager, Data Analyst • Feb 2014 — Mar 2017

Customer Success Leader, Data Analyst, and Ops Specialist

• Team Lead, Training, Onboarding, Tech Support, Analysis and Retention of Accounts
• Product Support, Liason between Engineering, Customers, Operations
• Data Quality, Salesforce Support, Reporting, Extraction, Transformation, and Loading

Yodle

Sales Representative • Feb 2013 — Feb 2014

Sales, Pipeline Management, Team Leadership

• Selling Yodle Brand SEM, SEO, PPC Paid Advertising
• SalesForce Pipeline Management, Team Trainings, Segment Expert

Amazon Web Services

AWS Certified Cloud Practitioner • Apr 2020

Demonstrates an overall understanding of the AWS Cloud. This certification is useful for individuals in technical, managerial, sales, purchasing, or financial roles who work with the AWS Cloud

General Assembly

Full-Stack Immersive Code Camp • Mar - Jun 2017

Full-Stack Software Education;
HTML, CSS, JavaScript, Bootstrap, Angular, React
Python, Node.js, MEAN Stack, Mongo DB, Postgres, SQLite, Amazon Web Services, Google Cloud Platform

The University of Texas at Brownsville

Bachelor of Business Administration • May 2012

Management and Operations

NLP API, Serverless Functions with GCP

Solutions Engineering, Solutions Architecture • 2019

Natural Language Processing with Google's NLP API; I built a feedback loop workload that incorporates sentiment analysis which appens a score and it processed with Keen's compute and visualizations

Data Visualization for NLP POC

Solutions Engineering, Solutions Architecture • 2019

Dashboard designed with Keen.io for Sentiment Analysis Proof of Concept

Heroku App, Keen Dashboard Mockup

Solutions Engineering, Solutions Architecture • 2019

I built a simple to do list in Heroku with Sinatra, then added Keen tracking and built a dashboard with multiple KPIs

Quote Machine

Developer • 2017

Creating a CRUD Application that can upload quotes to Firebase, Authenticate Users through Github and Gmail via OAuth protocol.

Thumper, Websockets and Music for Collaboration

Scrum Master, Developer • 2017

Our General Assembly team created an application that could live stream the same song via multiple devices as a proof of concept.

Adaptable, Collaborative, Customer-Centric

I have been on the frontlines and helped to scale a handful of tech startups in Austin. I'm quick to recognize when to automate tasks, identifying root issues, product trainings, resource generation and documentation. I learned to utilize html, css, javascript tools in my CSM role. I quickly picked up advanced excel functions and data mining tools in my Data Analytics role, and Webscraping and DOM manipulation with Mozenda were key in developing leads. Give me a new platform and I will squeeze something out of it. There are few things I love more than seeing a project through to the finish line.

Workflows, Scripting, Integrations

Problem Solving, Programming, Trouble-Shooting User Interface Issues. I have experience working in ambiguity and hands on experience with databases, automation, and technologies like React, Flask, Express, SalesForce, Zendesk, PostgreSQL, Jupyter Notebook.

Digital Content, Design, Development, Documentation

Copy writing, wireframes, mockups, onboarding and training videos, writing up detailed documentation, building out helpdesk portals, email template design, and web development. Outbound Email Strategy, Lead Generation through Mailshake, our homebrewed CRM, and App Script helped me to generate and funnel leads for an entire Sales Org.

Brandy Award Winner | Top Customer Success Manager

Outbound Engine • Spring 2015

Awarded the Outstanding Achievement award for operations management and data accuracy.

Big Fish Winner | Top Sales Representative

Yodle • June, July | 2013

Largest Individual Sales of the Month, Most Revenue Earned

HEB

Volunteer for the Special Olympics • 2008 — 2010

Coordination and guidance in multiple events including bowling, softball, soccer.

Austin Children's Center

Volunteer • 2015 — 2016

We helped the Austin's Children's Center by donating our man power to physically relocate over a ton of equipment for shelter, and helped to build a small playground.

• Connect with me on Linkedin
• Let's Collaborate on Code