Solutions Architect that leads with 8 years of combined experience in Sales, Customer Success, Engineering, Analytics, and Software as a Service
Building strong relationships with our customers through technical consulting
Liason between Sales, Engineering, Product, Customer Success
Pre-Sales, Post-Sales, Design, and Delivery of Elegant Solutions
Technical Support Lead, Integrations, Process Management, Zendesk Operations Admin
Sales Operations CRM Efficiencies and Workflows
Lead Generation, Data Cleansing, Data Processing
Email Content Manager, Automation and A/B Testing
Customer Success Leader, Data Analyst, and Ops Specialist
Sales, Pipeline Management, Team Leadership
Demonstrates an overall understanding of the AWS Cloud. This certification is useful for individuals in technical, managerial, sales, purchasing, or financial roles who work with the AWS Cloud
Full-Stack Software Education;
HTML, CSS, JavaScript, Bootstrap, Angular, React
Python, Node.js, MEAN Stack, Mongo DB, Postgres, SQLite, Amazon Web Services, Google Cloud Platform
Management and Operations
Natural Language Processing with Google's NLP API; I built a feedback loop workload that incorporates sentiment analysis which appens a score and it processed with Keen's compute and visualizations
Dashboard designed with Keen.io for Sentiment Analysis Proof of Concept
I built a simple to do list in Heroku with Sinatra, then added Keen tracking and built a dashboard with multiple KPIs
Creating a CRUD Application that can upload quotes to Firebase, Authenticate Users through Github and Gmail via OAuth protocol.
Our General Assembly team created an application that could live stream the same song via multiple devices as a proof of concept.
I have been on the frontlines and helped to scale a handful of tech startups in Austin. I'm quick to recognize when to automate tasks, identifying root issues, product trainings, resource generation and documentation. I learned to utilize html, css, javascript tools in my CSM role. I quickly picked up advanced excel functions and data mining tools in my Data Analytics role, and Webscraping and DOM manipulation with Mozenda were key in developing leads. Give me a new platform and I will squeeze something out of it. There are few things I love more than seeing a project through to the finish line.
Problem Solving, Programming, Trouble-Shooting User Interface Issues. I have experience working in ambiguity and hands on experience with databases, automation, and technologies like React, Flask, Express, SalesForce, Zendesk, PostgreSQL, Jupyter Notebook.
Copy writing, wireframes, mockups, onboarding and training videos, writing up detailed documentation, building out helpdesk portals, email template design, and web development. Outbound Email Strategy, Lead Generation through Mailshake, our homebrewed CRM, and App Script helped me to generate and funnel leads for an entire Sales Org.
Awarded the Outstanding Achievement award for operations management and data accuracy.
Largest Individual Sales of the Month, Most Revenue Earned
Coordination and guidance in multiple events including bowling, softball, soccer.
We helped the Austin's Children's Center by donating our man power to physically relocate over a ton of equipment for shelter, and helped to build a small playground.